As soon as you log in to Quicc, you will see a bar indicator for your video captioning time. Think of this as your minute bank. It lets you know how much you have left.
The blue bar tells you how much you've used, while the grey bar tells you how many minutes remain in your account.
Minutes get used whenever you upload content in a 1:1 ratio. So if you upload a 2-minute video, we take off two minutes from your bank.
You can cancel your video at any time during the upload and it will not use minutes from your minute bank.
Don't worry if something doesn't quite go right, we can help you and get your minutes back if there was an error on our end!