Are your captions not showing up after you burn them in? It is most likely because of the browser you're currently using. There are two ways to solve this problem.

1. Try switching your browser to Chrome or Safari. We highly suggest using these browsers because they load quicker than others. You can download them for free by clicking on the links below.

Chrome - Download

Safari - Download

2. Another way to solve this problem is to use the private version of your current browser.

For Chrome

Press and hold down SHIFT + CTRL + N

For Safari

Press and hold down COMMAND + SHIFT+ N

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