Quicc takes pride in its speed and how quickly video projects can be completed; however, we sometimes encounter issues upon uploading and burning captions on your video projects.

To clear the cache in Chrome, you’ll need to access the browser’s Settings menu. There are three different ways you can get here. The first way is to click the three vertical dots icon in the top-right corner of the screen, hovering over “More Tools,” and then selecting “Clear Browsing Data.”

Open settings window in Chrome through the menu

This is the second way to access Chrome's clear browsing data menu. You may have noticed from the above image that there is a shortcut key you can use. To go straight to the page to clear your cache and cookies, simultaneously press down on the Ctrl + Shift + Delete keys.

Lastly, you can enter chrome://settings/clearBrowserData in the address bar to open up menu settings.

chrome settings url

Regardless of which method of navigation you choose, you should now be at the “Clear Browsing Data” window.

The first thing you’ll do here is to select the time range for deleting the cookies and cache. Click the arrow in the box next to “Time Range” to expand the menu and then select the desired time range. This is set to “All Time” by default.

Next, check the box “Cached Images And Files.” Once the box is checked, select the “Clear Data” button. After a few moments, your cache will be cleared.

Once you've cleared your cache, we recommend that you refresh your page by clicking the refresh button ⟳ on your browser, or on your keyboard, you can press F5 (Windows) or Command + R (Mac).

Should your videos still be stuck after following the steps above, please reach out to us. We're here to help!

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