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General Help



Google Chrome: Tutorial on clearing cache and refreshing page
Switching to Quicc’s Gen 3 from Gen 2
Saving Changes in the Middle of the Video
How to Upload a Video in Quicc Gen3
Search and Clipping Your Content
Can I purchase minutes without a monthly paid subscription?
Can Deleted Videos/Clips be Retrieved
How Quicc Charges Credit Card on File
Can There Be Multiple Languages in One Video?
How to Contact Quicc
What To Do When Stuck in Processing
We're All Ears!
What will happen to my remaining minutes if I cancel my monthly subscription?
What if my video is in 4K?
Can I change my account information?
How to Edit Your Captions Text
When do minutes get used?
How Long Should It Take to Caption My Video?
How to copy the transcript for a blog or show notes.
Different Status Cards in Video Management & What They Mean
How to add and remove lines in your transcript.
How to login to your Quicc account. (Desktop/Mobile)
How to Delete Your Video/Clip
How to Style Captions
How to Upload and Download your SRT file. (Desktop & Mobile)
How to Download Your Video/Clip
Editing Transcripts and Transcript Timings
Do minutes expire?
Changing Language Options
How to login to your Quicc account? (Desktop/Mobile)
How to move caption placement on the video preview.
Do my minutes rollover each month?
What's your Pricing?
Forgot your Password?