General Help

34 articles

Written by KC Laspoña, Jason Toevs and Tami Manzanares

Google Chrome: Tutorial on clearing cache and refreshing page

Stuck videos? Try this!

Written by KC Laspoña. Updated over a week ago

Switching to Quicc’s Gen 3 from Gen 2

What you need to know on the changes we’ve madIn Gen2 In Gen 3

Written by Jason Toevs. Updated over a week ago

Saving Changes in the Middle of the Video

Users can leave in the middle of editing a transcript and get back to it at a later time.

Written by KC Laspoña. Updated over a week ago

How to Upload a Video in Quicc Gen3

Easy steps on uploading your video in Quicc Gen 3

Written by KC Laspoña. Updated over a week ago

Search and Clipping Your Content

Everything you need to know about how to search, clip and save your clips

Written by KC Laspoña. Updated over a week ago

Can I purchase minutes without a monthly paid subscription?

We tailor fit your needs!

Written by Jason Toevs. Updated over a week ago

Can Deleted Videos/Clips be Retrieved

Answers whether videos are permanently saved in Quicc

Written by KC Laspoña. Updated over a week ago

How Quicc Charges Credit Card on File

Charging schedules of Payment Method Saved on Account

Written by KC Laspoña. Updated over a week ago

Can There Be Multiple Languages in One Video?

Answers inquiries about transcribing more than one language in a video.

Written by KC Laspoña. Updated over a week ago

How to Contact Quicc

Options on how to reach Quicc for questions, comments and suggestions

Written by KC Laspoña. Updated over a week ago

What To Do When Stuck in Processing

Basic troubleshooting guide

Written by KC Laspoña. Updated over a week ago

We're All Ears!

We’d love to hear your suggestions and feature requests.

Written by Tami Manzanares. Updated over a week ago

What will happen to my remaining minutes if I cancel my monthly subscription?

One thing you need to know before unsubscribing.

Written by Jason Toevs. Updated over a week ago

What if my video is in 4K?

We burn captions to 4K videos and retain their quality!

Written by Jason Toevs. Updated over a week ago

Can I change my account information?

Need to update your account information? Here's how!

Written by Tami Manzanares. Updated over a week ago

How to Edit Your Captions Text

Editing your captions has never been this easy!

Written by Tami Manzanares. Updated over a week ago

When do minutes get used?

Information on your video captioning time.

Written by Tami Manzanares. Updated over a week ago

How Long Should It Take to Caption My Video?

A view on how much time you would need to complete captioning videos.

Written by KC Laspoña. Updated over a week ago

How to copy the transcript for a blog or show notes.

Copy transcripts in 4 easy steps.

Written by Jason Toevs. Updated over a week ago

Different Status Cards in Video Management & What They Mean

The different stages of Quicc Video Management

Written by KC Laspoña. Updated over a week ago

How to add and remove lines in your transcript.

Worry no more! In Quicc, you can add and remove lines on your transcript!

Written by Jason Toevs. Updated over a week ago

How to login to your Quicc account. (Desktop/Mobile)

Simple steps on how to login to your Quicc account!

Written by Jason Toevs. Updated over a week ago

How to Delete Your Video/Clip

Steps on how to delete your video on desktop or mobile devices.

Written by Tami Manzanares. Updated over a week ago

How to Style Captions

Instructions on how your captions can be styled according to your preference

Written by KC Laspoña. Updated over a week ago

How to Upload and Download your SRT file. (Desktop & Mobile)

In Quicc, we allow users to upload and download SRT files.

Written by KC Laspoña. Updated over a week ago

How to Download Your Video/Clip

Information on how to download your video or clip on desktop or mobile.

Written by Tami Manzanares. Updated over a week ago

Editing Transcripts and Transcript Timings

A step-by-step guide

Written by KC Laspoña. Updated over a week ago

Do minutes expire?

Information about the expiration of minutes.

Written by Tami Manzanares. Updated over a week ago

Changing Language Options

Using the correct language for your content

Written by KC Laspoña. Updated over a week ago

How to login to your Quicc account? (Desktop/Mobile)

Simple steps on how to login to your Quicc account!

Written by Jason Toevs. Updated over a week ago

How to move caption placement on the video preview.

Here’s how you move the placement of your captions.

Written by Jason Toevs. Updated over a week ago

Do my minutes rollover each month?

Information on how minutes are allocated by subscription & one time minutes

Written by Jason Toevs. Updated over a week ago

What's your Pricing?

Information about Quicc's Pricing

Written by KC Laspoña. Updated over a week ago

Forgot your Password?

It's really easy to reset it, we walk you through here!

Written by Jason Toevs. Updated over a week ago