General Help
34 articles

Written by KC Laspoña, Jason Toevs and Tami Manzanares



Google Chrome: Tutorial on clearing cache and refreshing page
Stuck videos? Try this!
Written by KC Laspoña. Updated over a week ago
Switching to Quicc’s Gen 3 from Gen 2
What you need to know on the changes we’ve madIn Gen2 In Gen 3
Written by Jason Toevs. Updated over a week ago
Saving Changes in the Middle of the Video
Users can leave in the middle of editing a transcript and get back to it at a later time.
Written by KC Laspoña. Updated over a week ago
How to Upload a Video in Quicc Gen3
Easy steps on uploading your video in Quicc Gen 3
Written by KC Laspoña. Updated over a week ago
Search and Clipping Your Content
Everything you need to know about how to search, clip and save your clips
Written by KC Laspoña. Updated over a week ago
Can I purchase minutes without a monthly paid subscription?
We tailor fit your needs!
Written by Jason Toevs. Updated over a week ago
Can Deleted Videos/Clips be Retrieved
Answers whether videos are permanently saved in Quicc
Written by KC Laspoña. Updated over a week ago
How Quicc Charges Credit Card on File
Charging schedules of Payment Method Saved on Account
Written by KC Laspoña. Updated over a week ago
Can There Be Multiple Languages in One Video?
Answers inquiries about transcribing more than one language in a video.
Written by KC Laspoña. Updated over a week ago
How to Contact Quicc
Options on how to reach Quicc for questions, comments and suggestions
Written by KC Laspoña. Updated over a week ago
What To Do When Stuck in Processing
Basic troubleshooting guide
Written by KC Laspoña. Updated over a week ago
We're All Ears!
We’d love to hear your suggestions and feature requests.
Written by Tami Manzanares. Updated over a week ago
What will happen to my remaining minutes if I cancel my monthly subscription?
One thing you need to know before unsubscribing.
Written by Jason Toevs. Updated over a week ago
What if my video is in 4K?
We burn captions to 4K videos and retain their quality!
Written by Jason Toevs. Updated over a week ago
Can I change my account information?
Need to update your account information? Here's how!
Written by Tami Manzanares. Updated over a week ago
How to Edit Your Captions Text
Editing your captions has never been this easy!
Written by Tami Manzanares. Updated over a week ago
When do minutes get used?
Information on your video captioning time.
Written by Tami Manzanares. Updated over a week ago
How Long Should It Take to Caption My Video?
A view on how much time you would need to complete captioning videos.
Written by KC Laspoña. Updated over a week ago
How to copy the transcript for a blog or show notes.
Copy transcripts in 4 easy steps.
Written by Jason Toevs. Updated over a week ago
Different Status Cards in Video Management & What They Mean
The different stages of Quicc Video Management
Written by KC Laspoña. Updated over a week ago
How to add and remove lines in your transcript.
Worry no more! In Quicc, you can add and remove lines on your transcript!
Written by Jason Toevs. Updated over a week ago
How to login to your Quicc account. (Desktop/Mobile)
Simple steps on how to login to your Quicc account!
Written by Jason Toevs. Updated over a week ago
How to Delete Your Video/Clip
Steps on how to delete your video on desktop or mobile devices.
Written by Tami Manzanares. Updated over a week ago
How to Style Captions
Instructions on how your captions can be styled according to your preference
Written by KC Laspoña. Updated over a week ago
How to Upload and Download your SRT file. (Desktop & Mobile)
In Quicc, we allow users to upload and download SRT files.
Written by KC Laspoña. Updated over a week ago
How to Download Your Video/Clip
Information on how to download your video or clip on desktop or mobile.
Written by Tami Manzanares. Updated over a week ago
Editing Transcripts and Transcript Timings
A step-by-step guide
Written by KC Laspoña. Updated over a week ago
Do minutes expire?
Information about the expiration of minutes.
Written by Tami Manzanares. Updated over a week ago
Changing Language Options
Using the correct language for your content
Written by KC Laspoña. Updated over a week ago
How to login to your Quicc account? (Desktop/Mobile)
Simple steps on how to login to your Quicc account!
Written by Jason Toevs. Updated over a week ago
How to move caption placement on the video preview.
Here’s how you move the placement of your captions.
Written by Jason Toevs. Updated over a week ago
Do my minutes rollover each month?
Information on how minutes are allocated by subscription & one time minutes
Written by Jason Toevs. Updated over a week ago
What's your Pricing?
Information about Quicc's Pricing
Written by KC Laspoña. Updated over a week ago
Forgot your Password?
It's really easy to reset it, we walk you through here!
Written by Jason Toevs. Updated over a week ago