General Help

Jason Toevs avatar Renren Cabrillos avatar Tami Manzanares avatar
34 articles in this collection
Written by Jason Toevs, Renren Cabrillos, and Tami Manzanares

Can I purchase minutes without a monthly paid subscription?

We tailor fit your needs!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Can Deleted Videos be Retrieved

Answers whether videos are permanently saved in Quicc
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How Quicc Charges Credit Card on File

Charging schedules of Payment Method Saved on Account
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

Canceling Your Subscription

Information on the Quicc cancellation process
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

Can There Be Multiple Languages in One Video?

Answers inquiries about transcribing more than one language in a video.
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How to Contact Quicc

Options on how to reach Quicc for questions, comments and suggestions
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

What To Do When Stuck in Processing

Basic troubleshooting guide
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

We're All Ears!

We’d love to hear your suggestions and feature requests.
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

Why can’t I re-edit my video anymore?

Here is what you need to know about re-edits.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

What will happen to my remaining minutes if I cancel my monthly subscription?

One thing you need to know before unsubscribing.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

What if my video is in 4K?

We burn captions to 4K videos and retain their quality!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Can I change my account information?

Need to update your account information? Here's how!
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

How to Edit Your Captions Text

Editing your captions has never been this easy!
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

Why aren’t captions showing after I clear cache and cookies?

Your browser plays a big role when burning captions to your video.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Does Quicc Offer Discounts to Non-Profit Organizations?

How Quicc gives back to the community
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

When do minutes get used?

Information on your video captioning time.
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

How Long Should It Take to Caption My Video?

A view on how much time you would need to complete captioning videos.
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How to copy the transcript for a blog or show notes.

Copy transcripts in 4 easy steps.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Different Status Cards in Video Management & What They Mean

The different stages of Quicc Video Management
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How to add and remove lines in your transcript.

Worry no more! In Quicc, you can add and remove lines on your transcript!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

How to login to your Quicc account. (Desktop/Mobile)

Simple steps on how to login to your Quicc account!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

How to Delete Your Video File

Steps on how to delete your video on desktop or mobile devices.
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

How to Style Captions

Instructions on how your captions can be styled according to your preference
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How to download your SRT file. (Desktop & Mobile)

In Quicc, we allow users to download SRT files from their uploaded videos.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

How to Download Your Video File

Information on how to download your video file on desktop or mobile.
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

Editing Transcripts and Transcript Timings

A step-by-step guide
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

Do minutes expire?

Information about the expiration of minutes.
Tami Manzanares avatar
Written by Tami Manzanares
Updated over a week ago

Changing Language Options

Using the correct language for your content
Renren Cabrillos avatar
Written by Renren Cabrillos
Updated over a week ago

How to login to your Quicc account? (Desktop/Mobile)

Simple steps on how to login to your Quicc account!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

How to move caption placement on the video preview.

Here’s how you move the placement of your captions.
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Do my minutes rollover each month?

Information on how minutes are allocated by subscription & one time minutes
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

iOS: Download Final Video

Downloading Videos on iOS devices
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

What's your Pricing?

Here we break down our pricing plans!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago

Forgot your Password?

It's really easy to reset it, we walk you through here!
Jason Toevs avatar
Written by Jason Toevs
Updated over a week ago