General Help

Google Chrome: Tutorial on clearing cache and refreshing page

Stuck videos? Try this!

Written by KC Laspoña
Updated over a week ago

Get started with Search

Everything you need to know about how to search your content and save clips to use in your social channels.

Written by Jason Toevs
Updated over a week ago

Saving Changes in the Middle of the Video

Users can leave in the middle of editing a transcript and get back to it at a later time.

Written by KC Laspoña
Updated over a week ago

Clipping your content

Everything you need to know about how to clip and save your clips!

Written by Jason Toevs
Updated over a week ago

Product Update - Search - Early Access

Information about Quicc's newest features with version 2.8 going entering early access!

Written by Jason Toevs
Updated over a week ago

Can I purchase minutes without a monthly paid subscription?

We tailor fit your needs!

Written by Jason Toevs
Updated over a week ago

Can Deleted Videos/Clips be Retrieved

Answers whether videos are permanently saved in Quicc

Written by KC Laspoña
Updated over a week ago

How Quicc Charges Credit Card on File

Charging schedules of Payment Method Saved on Account

Written by KC Laspoña
Updated over a week ago

Canceling Your Subscription

Information on the Quicc cancellation process

Written by KC Laspoña
Updated over a week ago

Can There Be Multiple Languages in One Video?

Answers inquiries about transcribing more than one language in a video.

Written by KC Laspoña
Updated over a week ago

How to Contact Quicc

Options on how to reach Quicc for questions, comments and suggestions

Written by KC Laspoña
Updated over a week ago

What To Do When Stuck in Processing

Basic troubleshooting guide

Written by KC Laspoña
Updated over a week ago

We're All Ears!

We’d love to hear your suggestions and feature requests.

Written by Tami Manzanares
Updated over a week ago

Why can’t I re-edit my video/clip anymore?

Here is what you need to know about re-edits.

Written by Jason Toevs
Updated over a week ago

What will happen to my remaining minutes if I cancel my monthly subscription?

One thing you need to know before unsubscribing.

Written by Jason Toevs
Updated over a week ago

What if my video is in 4K?

We burn captions to 4K videos and retain their quality!

Written by Jason Toevs
Updated over a week ago

Can I change my account information?

Need to update your account information? Here's how!

Written by Tami Manzanares
Updated over a week ago

How to Edit Your Captions Text

Editing your captions has never been this easy!

Written by Tami Manzanares
Updated over a week ago

Why aren’t captions showing after I clear cache and cookies?

Your browser plays a big role when burning captions to your video.

Written by Jason Toevs
Updated over a week ago

Does Quicc Offer Discounts to Non-Profit Organizations?

How Quicc gives back to the community

Written by KC Laspoña
Updated over a week ago

When do minutes get used?

Information on your video captioning time.

Written by Tami Manzanares
Updated over a week ago

How Long Should It Take to Caption My Video?

A view on how much time you would need to complete captioning videos.

Written by KC Laspoña
Updated over a week ago

How to copy the transcript for a blog or show notes.

Copy transcripts in 4 easy steps.

Written by Jason Toevs
Updated over a week ago

Different Status Cards in Video Management & What They Mean

The different stages of Quicc Video Management

Written by KC Laspoña
Updated over a week ago

How to add and remove lines in your transcript.

Worry no more! In Quicc, you can add and remove lines on your transcript!

Written by Jason Toevs
Updated over a week ago

How to login to your Quicc account. (Desktop/Mobile)

Simple steps on how to login to your Quicc account!

Written by Jason Toevs
Updated over a week ago

How to Delete Your Video/Clip

Steps on how to delete your video on desktop or mobile devices.

Written by Tami Manzanares
Updated over a week ago

How to Style Captions

Instructions on how your captions can be styled according to your preference

Written by KC Laspoña
Updated over a week ago

How to Upload and Download your SRT file. (Desktop & Mobile)

In Quicc, we allow users to upload and download SRT files.

Written by KC Laspoña
Updated this week

How to Download Your Video/Clip

Information on how to download your video or clip on desktop or mobile.

Written by Tami Manzanares
Updated over a week ago

Editing Transcripts and Transcript Timings

A step-by-step guide

Written by KC Laspoña
Updated over a week ago

Do minutes expire?

Information about the expiration of minutes.

Written by Tami Manzanares
Updated over a week ago

Changing Language Options

Using the correct language for your content

Written by KC Laspoña
Updated over a week ago

How to login to your Quicc account? (Desktop/Mobile)

Simple steps on how to login to your Quicc account!

Written by Jason Toevs
Updated over a week ago

How to move caption placement on the video preview.

Here’s how you move the placement of your captions.

Written by Jason Toevs
Updated over a week ago

Do my minutes rollover each month?

Information on how minutes are allocated by subscription & one time minutes

Written by Jason Toevs
Updated over a week ago

iOS: Download Final Video

Downloading Videos on iOS devices

Written by Jason Toevs
Updated over a week ago

What's your Pricing?

Hey, The Quicc Pro Plan is now live!

Written by KC Laspoña
Updated over a week ago

Forgot your Password?

It's really easy to reset it, we walk you through here!

Written by Jason Toevs
Updated over a week ago